Returns & Exchanges

At Safavieh Furniture, we are committed to your complete satisfaction with every purchase. We understand that creating your dream home is a personal journey, and we want to ensure that every piece of furniture you select meets your expectations for quality, style, and comfort. If for any reason you are not entirely satisfied with your purchase, our Returns & Exchanges policy is designed to make the process as smooth and hassle-free as possible.

Returns & Exchanges Eligibility

To be eligible for a return or exchange, the item must be in its original condition—unused, unassembled, and in its original packaging. You must initiate the return or exchange process within 15 days of receiving your order.

Step-by-Step Return & Exchange Process

Step 1: Submit a Request

Within 15 days of delivery, please contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange. You may use the template below for your convenience.

Step 2: Approval and Instructions

Once your request is approved, we will provide you with detailed instructions and a return authorization number. Returns without authorization may not be accepted.

Step 3: Package and Ship the Item

Please securely repackage the item in its original packaging. Include all parts, hardware, and documentation. Ship the item to the address provided by our customer service team. We recommend using a tracked shipping service for your protection.

Step 4: Inspection and Processing

Upon receipt, our team will inspect the returned item. If it meets our return conditions, we will process your refund or exchange within 5 business days.

Refund Timeline and Methods

Refunds will be issued to the original payment method used during purchase. Please allow the following time for your refund to be processed:

Note: Shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or repair at no additional cost to you.