At Safavieh Furniture, we are dedicated to bringing your vision of a dream home to life. We understand that each piece of furniture is a carefully chosen element of your personal space. To ensure a seamless experience from delivery to your complete satisfaction, we have outlined our Shipping and Returns policies below.

Shipping Information

We ship globally, excluding Asia and a few remote regions. Please review the following details regarding order processing and delivery:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a notification email once your order has been shipped.

Shipping Methods & Delivery Time

We offer two reliable shipping options to meet your needs:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. A flat rate of $12.95 applies.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Please note that delivery times are estimates and may vary due to customs processing or unforeseen circumstances.

Returns & Exchanges Policy

Your satisfaction is our priority. If you are not entirely happy with your purchase, we are here to help.

Eligibility

To be eligible for a return or exchange:

  • The item must be unused, unassembled, and in its original packaging.
  • You must initiate the request within 15 days of receiving your order.
Please Note: Due to their custom nature or for hygiene reasons, the following items are final sale and cannot be returned or exchanged:
  • Bed Frames, Headboards & Footboards (due to custom sizing and fabric selection)
  • Bean Bags, Covers & Refills (for hygiene reasons)
  • Custom or Made-to-Order Bedroom Sets

Step-by-Step Return Process

  1. Submit a Request: Within 15 days of delivery, email us at [email protected] with your order number and reason for return. Use the subject line: “Return/Exchange Request – Order #[Your Order Number]”.
  2. Approval & Instructions: Once approved, we will provide a return authorization number and detailed instructions. Returns without authorization may not be accepted.
  3. Package & Ship: Securely repackage the item in its original packaging, including all parts and documentation. Ship it to the address provided using a tracked service.
  4. Inspection & Processing: Upon receipt, we will inspect the item. If it meets our conditions, we will process your refund or exchange within 5 business days.

Refund Timeline & Methods

Refunds are issued to the original payment method. Please allow the following processing times:

  • Visa, MasterCard, JCB: 5-10 business days after processing.
  • PayPal: 3-5 business days after processing.

Note: Original shipping costs are non-refundable. For exchanges, we cover standard shipping for the replacement item.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] with photos and your order number. We will arrange a replacement or repair at no cost to you.

Contact Us

Have questions? We’re here to assist you in creating the home of your dreams.

Email: [email protected]
Address: 4438 Maine Avenue, Baldwin Park, US 91706